Google support sucks
Google's support department could use some help - I sent them this request (emphasis added)
From: Luke Hutteman
To: ''
Subject: Google groups & groups beta

Why are google groups requests handled by (again) ?

If groups-beta is no longer beta, please put this functionality at the url. If it is still a beta, please allow the old to still work as it used to.

The reason I ask is because groups-beta is blocked at our corporate firewall, while groups is not. As our blocked sites list is maintained by another company, I am sure we're not the only corporation that is in this situation.

thank you,

Luke Hutteman
and got this response:
To: Luke Hutteman
Subject: Re: Google groups & groups beta

Thank you for taking the time to write. Your input is extremely important to us.

As you know, the Google Groups site has been updated with new functionality, notably the ability to create your own group about any topic and invite people to join your discussion group. You can still search and interact with the Usenet newsgroups with which you're familiar, and you can continue to log in with the same email address and password.

While we no longer offer the previous version of Groups, we want to make our new version as user-friendly as possible. If you have specific suggestions or requests, we encourage you to submit a 'Suggestion/Feature Request' at This allows us to easily track which features are most important to Google Groups users. After you click the 'Continue' button, you'll see a screen where you can tell us exactly what improvements you'd like us to make to Google Groups Beta.

We appreciate your assistance.

The Google Team
ehm - if you're not going to read my email, don't respond and state that my input is "extremely important" to you.

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Try using this:
it appears to work for me. (although I live in Australia, so it might only work because google's regional redirection doesn't kick in)

Posted by Factory at December 11, 2004 4:03 AM

Yes, I hate those auto-responders.

Posted by M Kenyon at December 13, 2004 9:02 AM

For a company so cool, it's a shame that reports of actual technical problems with full details get the same treatment. I guess their really cool people are too busy to scan the incoming support requests...

Posted by Cade Roux at January 3, 2005 7:01 PM

Generally speaking, Google does tend to send out boiler-plated, politically correct, template-based email responses. This holds true, especially, when the email pertains to issues, complaints, or disputes.

And Google has had its share of legal battles in the recent past.

I suspect that these responses may reflect a corporate culture that is a little edgy. Perhaps each employee is given a specific workflow on how to respond to various types of emails or correspondence, so that the flow of information out of Google can remain consistent. It may not be a reflection that Google doesn't care, but more, a reflection of their fairly tight-lipped strategy, when it comes to the outflow of information.

That said, I hate those responsees, because me personally: I put a lot of time and energy into providing feedback. I want the reward of acknowledgement. When I don't get it, it leaves a bad taste in my mouth. But, I've liked a lot of things about Google's end-products, so at least in this instance, it might be that deep within the castle, the king is listening...

Posted by Red Baron at January 25, 2005 6:34 PM

Hi! Sorry for Offtopic. I'm a new user of SharpReader, and I just wanted to say that it rocks. It's a great program. I like its design so much more than NewzCrawler. :)

PS. Just one thing short question: when I double click the item, and the IE window loads the URL, is there a way to block pop-ups?

Posted by rydel at January 30, 2005 6:16 PM

Google AdSense and Google Adwords suck!!! Its all a scam. How many decent leads or sales does one get from Google, NADA!!! They get publishers started on promoting them then they cancel their account without warning or any tools to help prevent invalid clicks. So, in theory, if we go on people's webpages and generate 1000 clicks, Google cancels them? They provide no technical explanation nor do they provide tools to prevent idiots like that. Google is gonna go down in this class action suit against them because they are arragance towards their publishers and advertisers. Any good decent alternatives out there? We would appreciate it the help and the support.


Posted by Pres at April 10, 2005 5:51 PM

Updated info:

There have been no old GG1 sites since July 28, 2005, see " FAQ".

Google Groups Beta (GG2) now uses the in URL, see thread "Time to change the URL to" in "Google Labs - Groups2".

Posted by Tomi Häsä at August 25, 2005 7:19 PM
This discussion has been closed. If you wish to contact me about this post, you can do so by email.